Terms

You describe something you want to hear about. Somebody else writes a message and pays to reach people whose descriptions match it. Nobody buys a list, and nobody gets your address.

It is a matching service and nothing more. We are not a party to whatever follows a match, and a message reaching you is not us vouching for what it says. A job that does not exist and a fundraiser that is not real can both match an alert perfectly — relevance is a statement about words, not about truth.

The same account describes alerts and pays to broadcast. Doing one has never required doing the other, and using both costs nothing extra.

Nothing. Creating, holding and editing alerts is free, there is no tier above it, and there is no point later at which this becomes a trial that ended.

$2.00 to run a search, charged whether it finds five hundred people or nobody, because the search ran either way. Then $0.10 for each person actually reached.

A search that fails — our fault, not an empty result — is refunded automatically, and so is any part of a send a provider never took. A run that finds nobody is not a failure and is not refunded. That is the distinction the whole billing design turns on, and it is set out in full on the refunds page.

Balance is prepaid, and nothing here runs on credit or bills you later. The search fee is what your balance has to cover for a run to begin. If the delivery then comes to more than you are holding, the run waits rather than going out to whoever the balance stretched to — a part-sent broadcast is not something you can take back. It holds for 14 days, tells you it is waiting, and expires if it is never funded.

There is no way to pay for a better position, a wider net, or a match you did not earn. The per-person price is the same for everybody and buys delivery, not relevance.

That claim stops exactly there, and does not extend to "relevance is the only thing ranking a run". A broadcast can be set to favour alerts that have waited longest rather than the closest matches, which is a real thumb on the scale — it just is not one money moves, and it costs the same either way.

Phishing, fraud, illegal solicitation, hate speech and sexual content are blocked before a search runs, so nothing is charged and nothing is sent. Softer cases are delivered and reviewed by a person afterwards. The full list is on the acceptable use page.

A broadcaster whose messages bounce or draw spam complaints loses reach automatically, and past a threshold loses the account. Those decisions are made by thresholds rather than by anybody's mood, and every one is recorded with the figures it was made on.

You confirmed you were 18 or older when you signed up. We store the fact and the date, not your birthday — a birthday is more about you than the question needs.

Delete an alert and it stops matching immediately. Ask us to close the account and we remove it: the account, its alerts, its sign-in identities, its broadcasts and its billing history all go with it. If you want a record of what you paid, take it before you ask — afterwards we cannot produce one, because we no longer have it either.

What survives is the staff audit log. It records what a moderator or an administrator did, it names them rather than you, and what it holds about you is a record number that no longer resolves to anybody.

Two things are deliberately not stated here rather than guessed at: the limit of our liability, and which country's courts settle a dispute. Both are real decisions with consequences for you as much as for us, and inventing an answer that reads convincingly would be worse than saying they are open.

They will be filled in before this document is relied on in a dispute, and we will say when.